We Love To Hear From You,
Please call, WhatsApp, or email us via the Contact Us form, and we’ll be happy to assist you. We are committed to offering superior hair restoration products based on the latest scientific and medical advancements.
Feedback
We welcome your feedback, whether it’s a compliment, suggestion, or complaint. If you’re ever dissatisfied with our service or products, please let us know.
We replace all instruments with manufacturing defects under guarantee within a week.
Please use this form to contact us for any requests, including product information, updates, technical questions, and more.
For detailed inquiries, email us at mailto:info@scharfmed.com or message us on WhatsApp: +905055839729.
Complaints Handling
After lodging a complaint with our Customer Resolution Centre, we will:
- Attempt to resolve it quickly.
- Inform you if it can’t be resolved within 3 business days.
- Assess your complaint.
- Provide details on how to have our response reviewed if you’re dissatisfied.
Our Turkey head office, Germany, USA, or UAE offices will contact you for feedback.
Customer Support Services
All feedback is treated confidentially and only viewed by relevant personnel to ensure appropriate follow-up. We carefully handle any potential conflicts of interest to ensure the best person addresses your concerns.
GDPR
For information on how we process your personal data in accordance with the General Data Protection Regulation (GDPR), please refer to our Privacy Policy. It outlines your rights and our data-handling practices.